Rooted Support

Rooted identifies your plants, writes care guides for them, scans them for problems, and reminds you when to water.

Need help with anything?
Email anaghchaturvedi2@gmail.com and you'll get a reply, usually within a couple of days.

Common questions

How do I delete my account?

Open the app and go to Account → Delete account. You'll be asked to confirm twice, then your account and everything in it — plants, photos, care guides, journal entries, reminders and chat history — is permanently removed. It cannot be undone.

How do I manage or cancel my subscription?

Rooted Premium is billed through your App Store account. Open Settings → [your name] → Subscriptions on your iPhone to change or cancel it. Cancelling stops future renewals; you keep Premium until the current period ends.

What's included in Premium?

Unlimited plant identifications, care guides, health scans and plant chat. The free plan includes a monthly allowance of each.

Why does the app need my camera and photos?

Only to identify plants and run health scans on photos you choose. Rooted doesn't browse your library or upload anything you haven't picked.

My plant was identified incorrectly

Identification is AI-assisted and isn't always right, especially from a blurry or distant photo. Try a well-lit, close-up shot of the leaves. If it's still wrong, email us with the photo and we'll look into it.

Privacy

What Rooted collects and why is set out in the privacy policy.